Return and Refund Policy

At Supply Hub, we aim to provide our customers with a smooth and satisfactory shopping experience. Please read our Return and Refund Policy carefully before placing an order.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order, subject to the following conditions:

• The product must be unused, unworn (where applicable), and in its original condition.

• The product must be returned with its original packaging, tags, accessories, and invoice, where applicable.

• The return request must be approved by our customer support team before the product is sent back.

• Proof of purchase or the order ID may be required to process the request.

Products that do not meet these conditions may not be eligible for a return, subject to applicable consumer protection laws.

2. Non-Returnable Products

Certain products may not be eligible for return, including:

• Products damaged due to misuse or improper handling by the customer.

• Used or worn products that cannot be resold for hygiene or safety reasons.

• Personalised or customised products, unless they are defective or incorrectly supplied.

• Products specifically marked as non-returnable before purchase, where permitted by applicable law.

This section does not limit any mandatory rights available to customers under applicable law.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at softcart06@gmail.com.

Please provide your order ID and clear photographs or videos showing the issue. Our team will review your request and inform you of the available resolution, which may include a replacement, return, or refund, as applicable.

Your statutory consumer rights remain unaffected by this reporting timeframe.

4. Refund Process

Once your return request is approved and the returned product has been received and inspected, we will notify you of the refund decision.

Approved refunds will generally be processed within 5–7 business days after approval. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

Refunds will be issued through the original payment method wherever possible. For Cash on Delivery (COD) orders, we may request valid bank account or UPI details to process the refund.

5. Order Cancellation

Customers may request cancellation before their order has been dispatched by contacting our support team.

Once an order has been dispatched, cancellation may not be possible. Customers may instead request a return in accordance with this policy, subject to applicable law.

If an order is cancelled successfully and payment has already been collected, the eligible refund will be processed within the applicable refund timeframe.

6. Return Shipping Charges

If a product is damaged, defective, or incorrectly supplied, Supply Hub will communicate the appropriate return or replacement arrangements in accordance with applicable law.

For other eligible returns, any return shipping charges will be communicated to the customer before the return is completed.

7. Refund Delays

If you have not received your approved refund within the stated timeframe, please check with your bank or payment provider first. If the issue continues, contact our support team with your order ID and refund details.

8. Contact Us

For questions regarding returns, refunds, or cancellations, please contact:

Business Name: Supply Hub
Legal Name: Robin Yohanna
Email: softcart06@gmail.com
Phone: +91 8796414056

We will do our best to assist you with your request.

9. Policy Updates

Supply Hub reserves the right to update this policy when necessary. Any revised policy will be published on this page. Changes will not override rights or obligations that apply under law.