Privacy Policy

At Supply Hub, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order.

1. Information We Collect

When you visit our website, contact us, or place an order, we may collect the following information:

• Personal Information: Your name, email address, phone number, billing address, and shipping address.

• Order Information: Products purchased, order details, transaction status, and delivery information.

• Payment Information: Payment status and transaction-related details processed through our payment providers. We do not intentionally store complete payment card details on our own systems.

• Technical Information: Your IP address, browser type, device information, and website usage data, where collected through cookies or similar technologies.

2. How We Use Your Information

We may use your information to:

• Process and fulfil your orders.

• Arrange shipping and delivery.

• Send order confirmations, tracking updates, and important service notifications.

• Respond to customer support requests.

• Process eligible cancellations, returns, and refunds.

• Improve our website, products, and customer experience.

• Prevent fraud, protect website security, and comply with applicable legal obligations.

• Send promotional messages where permitted by law and, where required, with your consent.

3. Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Payment gateways and payment service providers.

• Shipping companies and logistics partners.

• E-commerce and website hosting providers.

• Customer support and website analytics providers.

• Government authorities or law enforcement agencies when required by applicable law.

These parties may process information according to their own privacy policies and applicable legal requirements.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website traffic, and support marketing activities.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, and meet applicable legal or tax requirements.

When information is no longer required, we take reasonable steps to delete it or anonymise it, where appropriate and legally permitted.

7. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also request assistance with privacy-related concerns or withdraw consent where processing relies on consent.

To make a request, contact us using the details provided below. We may need to verify your identity before processing your request.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before sharing personal information.

9. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children in violation of applicable law. If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter.

10. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes in our business practices, website features, or applicable legal requirements. Any revised policy will be published on this page.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Business Name: Supply Hub
Legal Name: Robin Yohanna
Email: softcart06@gmail.com
Phone: +91 8796414056

We will make reasonable efforts to address your privacy-related concerns in accordance with applicable law.